Privacy Policy - Barroque Estates

Who We Are

Barroque Estates is a UK-based estate agency operating from PO Box 77563, London, N21 9FR. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and share your personal data when you interact with our website, services, or communications.

For the purposes of data protection law, Barroque Estates is the data controller of any personal data you provide to us. You can contact our data protection team at info@barroque.co.uk.

What Personal Data We Collect

We may collect and process the following categories of personal data:

Identity Data: your full name, title, and date of birth where required.
Contact Data: your email address, telephone number, and postal address.
Property Data: details about your property, your property preferences, and your budget.
Enquiry Data: information you provide when you contact us through our website, email, phone, or in person.
Financial Data: limited financial information necessary to progress a sale or let, such as proof of funds or mortgage indications.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

How We Collect Your Data

We collect personal data through the following methods:

Direct interactions: when you fill in forms on our website, contact us by phone, email, or post, request a valuation, or visit our office.
Automated technologies: as you interact with our website, we automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies. Please see our Cookie Policy for more details.
Third parties: we may receive personal data about you from property portals (such as Rightmove or Zoopla) if you express interest in a property we have listed.

Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases for processing your personal data:

Consent: where you have given us explicit permission to process your data for a specific purpose, such as receiving marketing communications.
Contract performance: where processing is necessary to fulfill a contract with you, such as progressing a property sale or letting.
Legitimate interest: where processing is in our legitimate business interests and does not override your rights. This includes responding to enquiries, improving our services, and preventing fraud.
Legal obligation: where we are required to process your data to comply with a legal or regulatory obligation.

How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and provide property information, valuations, or viewing arrangements.
To process sales, lettings, and commercial property transactions.
To match your requirements with available properties and notify you of relevant opportunities.
To provide you with marketing communications about our services, where you have consented to receive them.
To improve our website, services, and customer experience.
To comply with legal and regulatory obligations, including anti-money laundering checks.
To prevent and detect fraud.

Data Sharing

We do not sell your personal data to third parties. We may share your data with the following categories of recipients, only where necessary and with your instruction or where we have a lawful basis:

Property portals such as Rightmove, Zoopla, and OnTheMarket for the purpose of marketing your property.
Conveyancers, solicitors, and surveyors involved in your property transaction.
Mortgage brokers and financial advisers (with your explicit consent).
IT service providers who host our website and manage our systems.
Regulatory authorities, such as the Information Commissioner's Office (ICO) or HM Revenue & Customs, where required by law.

All third parties are contractually bound to process your data only for the specified purposes and in accordance with our instructions.

Business Transfer

In the event that Barroque Estates is acquired by, merged with, or transfers all or substantially all of its business or assets to another entity, your personal data shall be transferred to the acquiring entity as a business asset. By providing your personal data to us, you expressly consent to the transfer of your data to the acquiring entity for its continued use in connection with the business.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Enquiry data: retained for 24 months after our last contact with you.
Transaction data: retained for 6 years after the completion of a property transaction (to comply with legal and regulatory obligations).
Marketing data: retained until you withdraw your consent or opt out of marketing.
Technical data: retained for 26 months.

Your GDPR Rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access: you can request a copy of the personal data we hold about you.
Right to rectification: you can ask us to correct any inaccurate or incomplete data.
Right to erasure: you can ask us to delete your personal data where there is no compelling reason for us to continue processing it.
Right to restriction: you can ask us to restrict the processing of your data in certain circumstances.
Right to data portability: you can request your data in a structured, commonly used, machine-readable format.
Right to object: you can object to the processing of your data for direct marketing purposes or where we rely on legitimate interest.
Rights related to automated decision making: you have rights in relation to any automated decisions we may make, though we do not currently use automated decision-making tools.

To exercise any of these rights, please contact us at info@barroque.co.uk. We will respond to your request within one month.

Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. For full details about the cookies we use and how to manage your preferences, please see our Cookie Policy.

Security Measures

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. These include encryption, secure servers, access controls, and staff training on data protection.

International Transfers

Barroque Estates may use service providers and third-party platforms that process your personal data outside the United Kingdom and European Economic Area (EEA). By providing your personal data to us, you expressly consent to your data being transferred to, stored in, and processed in countries outside the UK and EEA, including where data protection laws may differ from those in your country of residence.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. We encourage you to review this policy periodically.

ICO Registration

Barroque Estates is registered with the Information Commissioner's Office (ICO) as a data controller. Our ICO registration number is ZA855697. You have the right to lodge a complaint with the ICO if you believe we have not processed your data in accordance with data protection law.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your data protection rights, please contact us:

Email: info@barroque.co.uk
Post: Data Protection Team, Barroque Estates, PO Box 77563, London, N21 9FR
Phone: +44 (0) 208 146 5656

Right to Complain to the ICO

If you are not satisfied with how we handle your personal data, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator. You can contact the ICO at:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Phone: 0303 123 1113